Control panel message Description Recommended action
13.XX.YY JAM IN
PAPER PATH
For help press
There is a jam in the paper path.
1. Press for detailed information about
clearing the jam.
2. Press
and to step through the
instructions.
3. To exit help, press
.
4. If the message persists after clearing
all pages and exiting Help, contact
HP Support.
Note
If JAM RECOVERY=OFF some pages will not
be reprinted. Re-send the missing pages.
13.XX.YY JAM IN
TRAY 1
For help press
A page is jammed in t
he
multi-purpose tray.
1. Press for detailed information about
clearing the jam.
2. Press
and to step through the
instructions.
3. To exit help, press
.
4. If the message persists after clearing
all pages and exiting Help, contact
HP Support.
Note
If JAM RECOVERY=OFF some pages will not
be reprinted. Re-send the missing pages.
13.XX.YY JAM IN
TRAY X
For help press
A page is jammed in Tray X.
1. Press for detailed information about
clearing the jam.
2. Press
and to step through the
instructions.
3. To exit help, press
.
4. If the message persists after clearing
all pages and exiting Help, contact
HP Support.
Note
If JAM RECOVERY=OFF some pages will not
be reprinted. Re-send the missing pages.
EN_WW Control panel messages 131
