Troubleshooting common Macintosh problems
In addition to the problems that are listed in Solving general printing problems, this section lists
problems that can occur when using a Mac computer.
NOTE Setup for USB printing is performed through the Desktop Printer Utility. The printer
will not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause
Solution
The printer software might not have been installed or was
installed incorrectly.
Make sure that the HP LaserJet 5200L PPD is in the
following hard drive folder: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where “<lang>”
represents the two-letter language code for the language
that you are using. If necessary, reinstall the software. See
the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the two-letter
language code for the language that you are using. Reinstall
the software. See the getting started guide for instructions.
The printer name does not appear in the printer list box in the Print Center.
Cause Solution
The printer might not be ready. Make sure that the cables are connected correctly, the
printer is on, and the ready light is on.
The wrong connection type might be selected. Make sure that USB is selected as the type of connection
that exists between the printer and the computer.
The wrong printer name is being used. Check the printer name by printing a configuration page See
Using printer information pages. Verify that the name on the
configuration page matches the printer name in the Print
Center.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality
cable.
The printer driver does not automatically set up your selected printer in Print Center.
Cause
Solution
The printer might not be ready. Make sure that the cables are connected correctly, the
printer is on, and the ready light is on.
The printer software might not have been installed or was
installed incorrectly.
Make sure that the HP LaserJet 5200L PPD is in the
following hard drive folder: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where “<lang>”
represents the two-letter language code for the language
that you are using. If necessary, reinstall the software. See
the getting started guide for instructions.
142 Chapter 7 Problem solving ENWW
