Service Calibrations
5-29
HP DesignJet 5000 and 5500 Series Printers Service Manual
Calibration Error: 1002 (User)
Problem
Description:
The Line Sensor pattern is not printed. Firmware error.
Corrective Action: Try the following:
Power the Printer OFF and ON (using the power switch at the
back of the printer) to reset the memory.
Upgrade the FirmwarePage 9-13.
Calibration Error: 1003 (User)
Problem
Description:
Firmware Error.
Corrective Action: Try the following:
Perform Printhead Recovery (Page 6-15)and repeat the
Printhead Alignment (See the User’s Guide).
Power the Printer OFF and ON (using the power switch at the
back of the printer) to reset the memory.
Upgrade the Firmware Page 9-13.
Calibration Error: 1004 (User)
Problem
Description:
The Line Sensor cannot detect all the lines in the printed pattern.
Corrective Action: Try the following:
Perform Printhead Recovery (Page 6-15).
Perform the Service Scan-Axis Calibration Page 5-7.
Check the pattern to see if a Printhead is not printing correctly
and, if there are defects in the pattern, recover the failing
Printhead(s) Page 6-15.
If Printhead recovery does not solve the problem, replace the
failing Printhead(s) and repeat the Printhead Alignment (See
the User’s Guide).
If the media used is a color media try the Printhead Alignment
with opaque media with no patterns and if the error persists,
replace the Lens Cover Page 9-5.
Replace the Carriage Assembly Page 8-46.
