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EN Pre-troubleshooting checklist 7
1
Has the printer hardware or software configuration changed?
Or could the problem be associated with any specific software?
Contact the Customer Care Center for software-related problems
(see Chapter 11, Services and support resources).
Could the problem be related to network configuration changes?
Remove the printer from the network and make sure that the
failure is associated with the printer before beginning
troubleshooting.
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