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E-mail
If e-mail messages fail to be sent, try following these steps:
1 Open Windows Microsoft Explorer or Internet Explorer and navigate to the file.
2 Right-click the file, select Send To, and then click Mail Recipient.
If this method fails, check the MAPI mail setup. The MAPI setup is a third-party issue.
My Scans directory
During software installation, the My Scans directory is placed in the following location:
<current user's home>\My Documents\My Scans
If you move this directory for scan jobs, the scanner stays hard-coded to this default location.
CAUTION If you move the My Documents folder, the My Scans folder does not follow to the
new location. It remains hard-coded to the current-user's home, and scan jobs continue to be
stored there.
ENWW
Troubleshooting
363
Engineering details