Using the HP ToolboxFX to troubleshoot print-quality problems
From the HP ToolboxFX software you can print a page that helps identify which print cartridge is causing
the problem. The print-quality troubleshooting page prints five bands of color, which are divided into four
overlapping sections. By examining each section, you can isolate the problem to a particular cartridge.
Section Print-cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
●
If a mark or spot appears in only one section, replace the print cartridge that corresponds to that
section.
●
If a mark or line appears in more than one section, replace the print cartridge that matches the
color of the mark or line.
●
If a repeating pattern of dots, marks, or lines appears on the page, clean the printer. See
Cleaning
the printer. After cleaning the printer, print another print-quality troubleshooting page to see if the
defect is gone.
To print the print-quality troubleshooting page
1. Open the HP ToolboxFX. See
To view the HP ToolboxFX.
2. Click the Help folder, and then click the Troubleshooting page.
3. Click the Print button, and then follow the directions on the printed pages.
124 Chapter 8 Problem solving ENWW
