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Chapter 3: Fault Finding & Maintenance 31
• In some installations, it may not be possible to prevent the equipment
from being affected by external influences. In general this will not dam-
age the equipment but it can lead to spurious resetting action, or momen-
tarily may result in faulty operation.
Product support
Raymarine products are supported by a worldwide network of distributors
and Authorized Service Representatives. If you encounter any difficulties
with this product, please contact either your national distributor, service
representative, or the Raymarine Technical Services Call Center. Refer to the
back cover or the Worldwide Distributor List for contact details.
Before you consider returning the autopilot, make sure that the power supply
cable is sound and that all connections are tight and free from corrosion. If the
connections are secure, refer to the Fault Finding section in this chapter.
If you cannot trace or rectify the fault, contact your nearest Raymarine dealer
or Service Center, specifying:
• the SmartPilot controller and SmartPilot computer serial numbers:
• the controller serial number is printed on its rear cover
• the computer serial number is printed under its connector cover
• the controller and computer software version numbers
The following illustration shows how to display the software information:
• press and hold standby for 4 seconds:
• after 2 seconds you will see the DISPLAY CAL screen
• then after another 2 seconds you see controller software version
•press disp to display the computer software version
•press disp again to display the total number of hours the SmartPilot has
been used in Auto mode.