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198 C-Series Display Reference Manual
Radar
13.5 Getting Technical Support
This section details how you can obtain technical support for your C-Series display or
for your Navionics cartography.
Raymarine provides a comprehensive customer support service, on the world wide
web, through our worldwide dealer network and by telephone help line. If you are
unable to resolve a problem, please use any of these facilities to obtain additional help.
Help us to help you
When requesting service, please quote the following product information:
•Product name.
• Product identity.
• Serial number.
• Software application version.
To access this information:
Problem
Solution
‘No data’ message
• Check that cable connecting the scanner to the Display is securely connected and undamaged.
‘Scanner software incompatible’ message
• Check software revisions by contacting your local Raymarine dealer.
“Invalid scanner software: Version xx.x, Version xx.x required”
Incorrect software version installed. Contact your local Raymarine dealer.
“Scanner not responding” message
Check that the cable connecting the scanner to the radar display unit is securely connected and
undamaged.
“Open array cannot be powered from the display”
Scanner not compatible with C-Series Display - refer to
Important Information
Section of this manual.
“Scanner hardware fault”
Scanner not functioning -
refer to Chapter 4 - Maintenance & Troubleshooting
of this manual.
The bearing displayed on the radar picture is not the same as the actual bearing
Perform the bearing alignment procedures described in the Installation Guide.
81221_4.book Page 198 Tuesday, February 28, 2006 5:24 PM