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1 www.pridemobility.com INFINFB2039/Rev B/07-31-08
BASIC TROUBLESHOOTING INSTRUCTIONS: ELITE TRAVELLER SERIES
NOTE: These instructions apply to the Elite Traveller, Elite Traveller Plus, and Elite Traveller Plus HD
Travel Scooters.
Any electromechanical device requires occasional troubleshooting. However, most problems that arise can usually be
solved with a bit of thought and common sense. Many of these problems occur because the batteries are not fully charged
or because the batteries are worn down and can no longer hold a charge. Below are a series of basic troubleshooting
instructions for the Travel Scooter. This information is to be used as a supplement to the troubleshooting instructions
provided in the owner’s manual. If you have any questions about this information, contact your authorized Pride Provider.
What if my Travel Scooter will not power up?
Make sure the key is fully inserted into the key switch.
Make sure the battery pack is seated properly (tight and secure) on the Travel Scooter.
Make sure the battery quick-disconnect harness connections are fully joined.
Make sure the batteries are wired properly—red to positive (+) and black to negative (-).
Make sure the main circuit breaker has not tripped—push in the main circuit breaker reset button.
What if the range per charge of my Travel Scooter diminishes over time?
Determine if the batteries have ever been replaced. Batteries over a year old may be defective.
Determine how frequently you charge the batteries in comparison to how often you use the Travel Scooter.
If you use your Travel Scooter on a daily basis, you should charge the batteries every day for 8-14 hours.
Determine when the batteries were last charged. Even if the scooter has not been in use, the batteries should be
charged once a week for 12-14 hours.
Determine how long you let the batteries charge. It takes 8-14 hours to fully charge a depleted set of batteries;
continual undercharging reduces the overall life of the batteries.
With the battery box installed on the scooter, observe the battery condition meter during battery charging
to determine if the batteries are receiving a charge. If the battery condition meter does not go up when the
battery charger is plugged into the charger power cord receptacle and an electrical outlet, the batteries are not getting
charged. Check the charger fuse and ensure the electrical outlet is good.
Determine if a wall switch controls the electrical outlet. If a wall switch does control the outlet and the switch is
turned off inadvertently, the batteries will not fully charge.
Is an extension cord being used to connect the battery charger to the electrical outlet? Pride prohibits the use
of an extension cord when charging the batteries. The charger should be plugged directly into a properly-wired standard
electrical outlet as the length and condition of the extension cord can have an adverse affect on the battery charger.
Determine how far you let the battery condition meter go down before charging the batteries. If you continually
allow the battery condition meter indicator to fall into the red area, the overall life of the batteries will be reduced.
What if the Travel Scooter powers up, but will not move?
Check if the key has been left in the key switch for a long period of inactivity. The Travel Scooter has a Power
Down Timer feature that will power down the internal electronics of the Travel Scooter after long periods of inactivity
to conserve battery power. Remove then reinsert the key to restore normal operation.
Check if the battery charger is plugged into the charger power cord receptacle on the Travel Scooter. The
battery charger will inhibit the Travel Scooter when the charger is plugged into the charger power cord receptacle even
if the charger is not plugged into an electrical outlet.
Check if the Travel Scooter is emitting a beep code. The controller used on the Travel Scooter will beep a fault
code when it has indicated a problem with the Travel Scooter. The number of beeps will indicate the fault.