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If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest
authorized service center or contact Power Wheels
®
Consumer Relations toll-free at 1-800-348-0751.
Problems and Solutions Guide
Problem Possible Cause Solution
Vehicle runs sluggishly Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for the
first time. After first-time use, recharge the battery for at least
14 hours after each use. Never charge the battery longer
than 30 hours.
Check all connectors. Make sure the charger connector is
plugged into the battery, and that the charger is plugged into
the wall.
Make sure power flow to the wall outlet is “ON”.
Battery needs charging After each use, the battery needs charging.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed
Power Wheels
®
25 amp fuse installed before charging.
For best performance, do not use substitute parts.
Battery is old and will not accept Even with proper care, a rechargeable battery does not last
full charge forever. Average battery life is 1 to 3 years depending on the
vehicle use and use conditions. Replace the battery with a
new Power Wheels
®
6 volt (4.0 Amp/Hr.) rechargeable
battery. Do not substitute parts.
Vehicle is overloaded Make sure you do not overload the vehicle by allowing
more than one rider at one time, by exceeding the 40 lb.
(18 kg) maximum weight capacity, or by towing objects
behind the vehicle.
Driving conditions are too stressful Use only on generally level ground.
Sometimes the vehicle doesn’t Loose wire or connector Check all wires around the motors and all connectors to
run, but other times it does make sure they are tight.
Motor or electrical switch damage Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Your child may not be pressing and Be sure to show your child how to use the go button on the
holding the center of the go button. steering wheel. Press and hold the center of the go button.
When the button is pressed, Loose wire or connector Check all wires around the motors and all connectors
the vehicle won’t run without to make sure they are tight.
a push
“Dead Spot” on motor Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Loud clacking or grinding Broken gears Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox center for diagnosis and repair.
Charger gets warm during use It is normal for some chargers to get No action required.
warm during use and is not reason
for concern. If your charger does not get warm during
use, it does not mean that it is not working properly.
Battery makes a sizzling or It is normal for some battery to No action required.
gurgling noise when charging make noise and swell slightly while
charging and is not reason for If your battery does not make noise or swell slightly
concern. during charging, it does not mean that it is
not accepting the charge.
There are no sounds from the If you pressed the buttons while installing Remove the action sounds box from the vehicle and
action sounds box batteries, you may have temporarily re-install the batteries. DO NOT press the buttons while
stopped the electrical function of the installing batteries.
sounds box.
The batteries may be dead or weak. Remove the action sounds box from the vehicle and replace
the batteries with three, new alkaline “AA” (LR6) batteries.
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