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Problems and Solutions Guide
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions
Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Relations,
toll-free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through Friday. Or, contact your
local Power Wheels
®
authorized service center. For the location nearest you, please refer to the
Authorized Service Center list beginning on page 24.
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Problem Possible Cause Solution
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for at
least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Tripped thermal fuse in battery The built-in thermal fuse may “trip” and shut down operation
of the vehicle is the vehicle is overloaded or the driving
conditions too severe. The fuse will automatically reset itself
after approximately 25 seconds allowing the vehicle to
resume normal operation. To avoid repeated automatic shut
downs, do not overload the vehicle by exceeding the 65 lb.
maximum weight capacity or by towing anything behind the
vehicle. Do not drive up hills or run into fixed objects, which
can cause the wheels to stop spinning while power is still
being supplied to the motors. If the thermal fuse continually
trips, contact your local Power Wheels
®
authorized
service center.
Loose wire or loose connectors Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness
connector, and that there are no loose wires around
the motor.
Dead battery If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can have
it tested at your local Power Wheels
®
authorized
service center.
Electrical switch damage The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
authorized service center for diagnosis and repair.
Motor damage Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
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