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Problems and Solutions Guide
N
Problem Possible Cause Solution
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for at
least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is ON.
Charger is not working There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed
Power Wheels
®
thermal fuse before charging. For best
performance, do not use substitute parts.
Tripped fuse If the vehicle is overloaded or the driving conditions too
stressful, the thermal fuse may trip and cut power to the
motors. The thermal fuse will automatically reset after
approximately 25 seconds and the vehicle can resume
operation. To prevent additional automatic shut-downs,
reduce the load on the vehicle and/or avoid stressful
driving conditions.
Loose wire or loose connectors Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness
connector and that there are no loose wires around
the motors.
Dead battery If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can have
it tested at your local Power Wheels
®
authorized service
center. Always remove a dead battery from your vehicle.
Electrical switch damage The electrical switches can become corroded due to
exposure to water or moisture or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
authorized service center for diagnosis and repair.
Motor damage Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
Damaged fuse The thermal fuse may be damaged. Remove the thermal
fuse from the battery and shake it gently. If it rattles, it is
damaged. Replace the thermal fuse with a new Power Wheels
®
thermal fuse. For best performance, do not substitute parts.
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you
still experience a problem, please contact Power Wheels
®
Consumer Affairs, toll-free at 1-800-348-0751 between 8 AM
and 6 PM (EST) Monday through Friday. Or, contact your local Power Wheels
®
authorized service center. For the
location nearest you, please refer to the Authorized Service Center list beginning on page 24.