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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-4
Customer Assistance Offices ............................7-5
GM Mobility Reimbursement Program ................7-6
Roadside Assistance Program ..........................7-6
Scheduling Service Appointments .....................7-8
Courtesy Transportation ...................................7-9
Collision Damage Repair ................................7-10
Reporting Safety Defects ................................7-13
Reporting Safety Defects to the
United States Government ..........................7-13
Reporting Safety Defects to the Canadian
Government ..............................................7-14
Reporting Safety Defects to
General Motors .........................................7-14
Service Publications Ordering Information .........7-15
Vehicle Data Recording and Privacy ................7-16
Event Data Recorders ...................................7-16
OnStar
®
......................................................7-17
Navigation System ........................................7-17
Radio Frequency Identification (RFID) ..............7-17
Section 7 Customer Assistance Information
7-1