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12-2 Customer Information
STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the United States,
call the Cadillac Customer
Assistance Center, 24 hours a day,
at 1-800-458-8006. In Canada, call
the Canadian Cadillac Customer
Communication Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
Representative:
.
Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
.
Dealership name and location.
.
Vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE (U.S. Owners): Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with your new
vehicle. However, if you continue to
remain unsatisfied after following
the procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.