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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text
Telephone (TTY) Users ................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Reimbursement Program ................7-5
Roadside Service ...........................................7-5
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event Data
Recorders ..................................................7-8
Collision Damage Repair ................................7-10
Reporting Safety Defects ................................7-13
Reporting Safety Defects to the United States
Government ..............................................7-13
Reporting Safety Defects to the Canadian
Government ..............................................7-13
Reporting Safety Defects to General Motors .....7-14
Service Publications Ordering Information .........7-14
Section 7 Customer Assistance and Information
7-1