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Problem Recommended Action
After stopping the player, I
push Play but sometimes
the DVD starts where I
left off and sometimes at
the beginning.
If the stop button was
pressed one time, the
DVD player will resume
playing where the DVD
was stopped. If the stop
button was pressed two
times the DVD player will
begin to play from the
beginning of the DVD.
The auxiliary source is
running but there is no
picture or sound.
Check that the DVD
player is in the auxiliary
source mode.
Check the auxiliary input
connections at both
devices.
My disc is stuck in the
player. The Load/Eject
button does not work.
Turn the DVD power off,
then on, then press the
load/eject button on the
DVD player.
Do not attempt to forcibly
remove the disc from the
DVD player. This could
permanently damage the
disc and DVD player.
Problem Recommended Action
Sometimes the wireless
headphone audio cuts out
or buzzes.
Check for obstructions,
low batteries, reception
range and interference
from cellular telephone
towers or by using your
cellular telephone in the
vehicle.
Check that the
headphones are facing
the front of the vehicle.
I lost the remote and/or
the headphones.
See your dealer for
assistance.
The DVD is playing, but
there is no picture or
sound.
Check that the DVD
player is in DVD mode.
The audio/video skips or
jumps.
The DVD or CD could be
dirty, scratched, or
damaged.
The audio from XM™ has
taken over the audio from
the DVD or CD when
using the wired
headphones.
The RSE is working
correctly.
Use the wireless
headphones or have the
front seat passengers
listen to another audio
source.
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